Instaroam operates as an aggregator and marketplace of connectivity services. In other words: we find out who the best providers of data connectivity services are for every single country or region, and we make their services available to our customers via our Instaroam marketplace. This is how we are able to provide eSIMs to let you remain connected in more than 200 countries in the world.
Before using our Services (eSIMs and associated support services provided by us) or Platform (our website, pages managed by Instaroam and hosted on social media platforms, and our app), we ask that you read the terms applicable to your use, and the policies that apply.
Your use of our Services and Platform are conditional on your acceptance of our Terms. So if you don’t accept or can’t comply with these you must not access or use our Services or Platform. You agree to these terms by using our Platform or Services, or by browsing or clicking on any content, signing up, or using our app.
From time to time we may update our Terms. We’ll do our best to notify you if the changes are material. Any change will become effective as of its date of publication, so if you no longer want to accept our Terms then you should stop using our Services or Platform after the updated Terms.
Your Device. In order to access our Services, you should have an unlocked, eSIM-compatible device, for which you should be the sole responsible user.
Your Instaroam Account. Your Instaroam account is personal to you, and cannot be assigned or transferred to anyone else without Instaroam’s prior written approval. We reserve the right to suspend or terminate your account at any time, at our sole discretion. This can occur in situations where, for example, we have a security concern or if we think you have breached our Terms. We will notify you if we do this. Where you have breached our Terms or used our Services in a manner that is contrary to our Acceptable Use Policy, you will not be entitled to a refund, and we may suspend or terminate your Instaroam Account.
Prices and Payments. We usually process payments in Russian rubles (RUB). We may support other currencies, but we do that at our sole discretion. The prices for our Services don’t include taxes or any applicable extra fees, which may be added based on your billing address when you make a payment.
Refunds. You can find more details about the circumstances in which you are entitled to a refund in our Refund policy.
Termination and Suspension. We select the best and most trusted service providers to work with, so that you can have the most reliable experience possible. This means that, at times, we might need to stop collaborating with a service provider where they do not meet the standards we expect. This can result in the termination or suspension of the Services that have been purchased by you. Where this happens, please refer to the Refunds section in our Help Centre for further information.
Third Parties. To the extent that our Services or Platform include links to - or are hosted on - a third party website or social media platform (for example, our payment services providers, Facebook, or Instragram) and there are separate terms of use relating to that website or social media platform, you agree to comply with those in addition to these Terms.
Sharing information with Instaroam. Your privacy is important to us. Personal data we collect about you while you use our Services or Platform will be handled in accordance with our Privacy Policy.
Intellectual Property Rights. All intellectual property rights in our Platform and Services are owned or licensed to Instaroam. This includes copyright (including in our computer software), trade marks, know-how, trade secrets, and the design, compilation, and look and feel of our Platform, (together, the “intellectual property rights”). In using our Platform and Services, you agree to do so only for their intended purpose, and in accordance with these Terms. We really value your feedback on our Services and Platform. Where you provide us with feedback, we may opt to incorporate it into our Services or Platform, and you confirm that no intellectual property right arises in relation to such feedback, and no compensation shall be due to you.
Disclaimer of Liability. Except where restricted by law, in no event will we be responsible to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if we have been advised of the possibility of such damages. To the extent that we fail to comply with these terms, we will be responsible for your foreseeable loss and damage, and our and our affiliates’ total aggregate liability to you in any circumstances is limited to the total amount of USD 100.00 (one hundred US Dollars).
Our services and platform are provided on an as-is and as available basis. In particular, we do not guarantee that they will be available at all times, nor the quality of the underlying connections and networks. To the extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to the provision of our services and website. To the extent permitted by law, you will indemnify us and our directors, officers, employees, and contractors for any third-party legal proceedings (including actions by government authorities) arising out of or relating to your unlawful use of our services or violation of these terms.
Governing Law and Courts. Irrespective of the country from which you access our Services or Platform, these Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of Republic of Uzbekistan, and the Courts of Republic of Uzbekistan shall have exclusive jurisdiction.
Class Action Waiver. You agree that you waive the right to participate as a plaintiff as a class member in a class action proceeding. Any proceedings to resolve disputes must be conducted on an individual basis, and not in a class, consolidated or representative action.
Enforcement of Terms. If there’s any part of these terms that either you or we are legally unable to enforce, that part will be ignored to the extent that it is unenforceable, but everything else will remain enforceable.
Contacting us. If you have any questions about these Terms please reach out to legal@instaroam.shop. If you need support in relation to the Services or Platform, please contact us by email at support@instaroam.shop, or reach out to us via the support functionalities available on the App.